Sample of All FAQs (Helpie FAQ)

Helpie FAQ


  • How can I have more information about your organization?

    At Tenerife Courses, our methodology is based on active learning – it is highly participative and practical. We teach using Experiential learning, Collaborative learning, Art-based learning, Garden-based learning and outdoor education.

    We are a network of education professionals, non-profit organizations and schools and we collaborate with a wide variety of institutions you can visit. 

    You can download here the Partner information document about EDUPLUS Association, the organization that is managing the Tenerife Courses consortium.


  • Can I get a letter of acceptance by the course provider?

    Yes, you will find a pre-filled letter of acceptance alongside other useful documents available for download here. The procedure to follow is indicated in the same link.

  • I need a document from you

    Some organizations ask for documents such as:

    • Confirmation letter of acceptance by the course provider
    • Mobility agreement
    • Europass mobility

    You will find indications to proceed and all the necessary documents available for download here.

  • Can I get a Europass document?

    Yes, of course! Each country has different procedures for issuing Europass mobility documents (some do it via Word documents while others have online systems). You should check it with your National Agency or National Europass Centre, then write to us by email before the course.



  • What if I want to rent a car?

    If you plan to rent a car we recommend that you rent the car from the rental company web and not from other webs to avoid third parties if something happens during the rental. 


    Comparison websites, like Pepecar, should just help you to compare prices. 

    Cicar, Top car, Gold car, Auto riesen, Pluscar are among the most common companies. 

    NOTE: The main roads are safe and good, but some roads are quite steep or full of curves (mountainous landscape).

    IMPORTANT: Do not leave valuable items visible from the outside. Tenerife is a generally safe island, but thieves can be found everywhere (and attractions and viewpoints where there are many tourists are more tempting).


  • Do you arrange common meals or transport?

    In some courses such as the course on Outdoor education, we usually arrange common lunch and private transportation at extra cost for the days when the course takes place in nature (Teide National Park or Anaga Ancient forest). The common bus is due to various reasons: sustainability, sharing of information during the route, road complications and parking difficulties. The activities in Teide and Anaga consist of stopping in various points where there will be explanations and practical activities.


    The extra costs for lunches and local transport are to be paid from your individual support grant that is dedicated for accommodation, meals and local transport.


  • How is the weather in Tenerife?

    Tenerife has many micro-climates. Even within a 10km distance, the temperatures can vary considerably, from 20-35 degrees on the coast to 15-20 degrees in the city/nature, and as low as 0-10 degrees in the National park (at over 2000m altitude).

    You might need summer clothes and swimming suits (if you want to enjoy and go to the beach!), but also warmer clothes, jackets, and comfortable shoes (if you want to visit the mountains and forests at different altitudes).


    You can check the official weather on

    For the course activities, you can choose semi-formal clothing and comfortable shoes.

  • What can I visit during my stay in Tenerife?

    Before each training course, we usually create a Whatsapp group with all participants, where we will inform you about the different possibilities of visits and activities in Tenerife. This will allow you to discuss with other participants, arrange car sharing etc.

  • Do you recommend any restaurants or cafeterias?

    Upon request, we can provide recommendations for local restaurants and cafes depending on the area you are accommodated and the overall schedule of the week.

  • What food and souvenirs do you recommend?

    MOJO: Red or green Mojo sauce: It’s best to buy freshly-made mojo, although various companies sell it in jars with more than acceptable results.

    CHEESE: Fresh goat’s milk cheese is the most popular on the island (it’s used to make delicious fried cheese). You will also find smoked and cured cheese; and mixes of sheep /goat/ cow’s milk cheese, etc.

    ALMOGROTE: For the cheese lovers! Almogrote is a soft paste made from hard cheese, peppers, olive oil and garlic. Typically eaten spread on toast, it can also be used to cook different dishes. It is originally from La Gomera island.

    WINE: Tenerife boasts a rich tradition of winemaking, cultivating unique grape varieties in its volcanic soil. The island’s wines offer a distinctive flavour profile influenced by its terrain and climate, making Tenerife a captivating destination for wine enthusiasts.

    BIENMESABE: A paste made from almonds, honey, sponge fingers and lemon – a great topping for all types of desserts and can also be bought pre-made in jars.

    ALOE VERA: This plant is widely cultivated in the Canary islands. It requires very little care and is also known for its therapeutic properties.


  • Recommendations and good practices

    To avoid the obstruction of pipes or not contaminating the water, it’s recommended to put toilet paper in the bin, instead of flushing it down in the toilet.


    • Tap water in Tenerife is drinkable.

    Bring your own refilled bottle with you to avoid plastic waste. During the course you will have a chance to refill


    • Remember about sun protection!

    Hat, sun cream and staying hydrated are important because the ultraviolet (UV) radiation in the Canary Islands is very high.


    • Collecting rocks from protected areas and exporting them from the island is prohibited. 

    However, you can purchase these unique rocks in select shops due to their captivating shape, colour, and weight.


    • Be cautious when swimming!

    Ocean currents are powerful and unpredictable. Avoid risk in unfamiliar spots. Tenerife’s town beaches often have experienced lifeguards who know ocean safety well.


  • Where will the course take place?

    Usually our courses take place in the metropolitan area of Santa Cruz de Tenerife, San Cristobal de La Laguna, Bajamar or Punta del Hidalgo which are all at 30 – 40min distance. However, this might vary for certain courses, so please write us an email.

  • Which is the closest airport?

    You can choose any of the two airports in Tenerife as they are both very well connected to the metropolitan area.  

    Tenerife North Airport (TFN):

    The airport on the North is located near La Laguna city. It is mainly used for domestic flights between islands and to/from the mainland. There are direct bus lines to “Intercambiador de San Cristóbal de La Laguna” and Santa Cruz (Bus 020) or Puerto de La Cruz (Bus 030). A taxi is around 25-30€.

    Tenerife South Airport (TFS):

    The international airport of Tenerife is in the south of the island, around 60km away from Santa Cruz deTenerife, the capital. There is Public transport (Bus) that can take you easily to Santa Cruz/La Laguna from the south.

    Taking a taxi could be around 70-90€, and there are always some outside of the Airport, they all have the same price.

    There are also public bus lines (Lines 010/day or 711/night), you just would have to hop out at the Main bus station in Santa Cruz (Intercambiador)  and hop on the line/tram that takes you near to your accommodation or onto a taxi. 

    NOTE: Please note that this information has been updated in January 2024, so check if it is still valid at the time of your trip.

  • Which hotel do you recommend?

    We generally only arrange accommodation and meals for big groups applying to tailor-made courses. The prices depend on the time of the year. 

    If you are not a big group, please contact us at info[@] for hotel recommendations according to the course location.


  • How does the public transportation work in Tenerife?

    The best way to use public buses & tramways is to buy a rechargeable physical bus card: “TÍTULO MONEDERO”. You can get it straight from the airport. You will have to check in when accessing the bus and check out when leaving (check out just for the non turistic cards =24h/7day cards). 

    Recharge it at: the airports, main bus stations (“intercambiador”), tramway stops, shops… All places in this map.


    For the bus card you have 3 options, the 24h card, the 7 day card and the Bono Monedero (rechargeable card).

    Rechargeable card: you charge the amount you want (multiples of 5€) and you can use it in tram and bus. When entering the tram, by bringing the card close to the lower part of the validation machine located at the entrances, or when entering the bus, by bringing it close to the lower part of the validation machine next to the driver. On the buses, it is compulsory to validate both at the entrance and exit. If you validate at the exit, you will only be charged for the journey made and not for the entire journey of the line. In the bus, if you don’t have enough balance you can pay the rest in cash, in the tram you won’t be able to validate and will have to recharge the card.

    The 7 day /24 hours cards are personal, so you pay 52€/12€ (2 for the card and 50€/10€ for the unlimited rides) 

    It makes sense to buy the 24h or 7 day card only if you plan to make several visits in other locations outside of Santa Cruz or La Laguna, as in the metropolitan area the tickets are very economical, around 1 euro per trip. The further you go, the more expensive the ticket is. 

    When you’re at a bus stop, to know exactly when the next bus is coming: 

    Scan the QR-code or  write the stop number in that webpage: 

    IMPORTANT: When at a bus stop you have to wave to the driver for him to stop. If not, they might not stop if they don’t have a passenger inside who wants to get off. 

Course registration process

  • Who can register?

    Our training courses are designed for teachers, directors and staff of all education levels, which includes professionals working in NGOs, associations and any other educational, socio-cultural or environmental entities. However, our courses are open to anyone interested in our topics.

    You can register either with an Erasmus grant (if your sending institution already has an approved Erasmus+ Key Action 1 project), other funding or if you are paying for the course yourself.

    If you plan to apply for the Erasmus grant, or you are still waiting for grant results, please fill in the course registration form.

  • Can we come to the course on a specific date? Can you send me the calendar with your confirmed courses?

    In our course calendar on the website we constantly update with new available dates for proposed dates and confirmed courses.

    We usually confirm courses 3-6 months in advance. If you are in the application writing stage, you can choose a temporary date for your course in the application form, then – once your project is approved – contact us to establish the confirmed course date.


  • Can you send me a description of your courses?

    You can read more about our courses on our Course Catalogue.

    For groups of minimum 10-12 participants, we can organize tailor-made courses by adapting the course content and approach to the specific needs of your organization. Please contact us at info[@] for details or to book a 15min call with us.


    We organize courses and job-shadowing visits on:

    • Sustainability, environmental issues, climate change etc.
    • Outdoor education
    • Interculturality
    • Diversity
    • Bullying
    • Drama and theater
    • Creative teaching techniques
    • Experiential learning methodologies
    • Soft skills
    • Languages
    • Non-violent communication
    • Digital skills and online learning etc. 

    However, we are open to organizing mobilities on other topics as well. We dispose of a wide network of collaborating organizations and trainers.

  • Can I decide at the last minute to attend a course?

    In our course calendar on the website you are able to see which courses are fully booked and which still have available places. We recommend you reserve your place in advance. 

    You can of course contact us if you want to attend at the last minute, as we might have last minute cancellations etc.

  • The topic I am interested in is not in your course catalogue. What should I do?

    For groups of minimum 10-12 participants, we can organize tailor-made courses by adapting the course content and approach to the specific needs of your organization. Please contact us at info[@] for details or to book a 15min call with us.

    If you want to attend alone or with fewer participants, please fill in the course registration form available here; choose ¨other¨ in the course topic selection and specify the desired topic.


  • What is the course fee?

    We charge the standard course fee established by Erasmus+ Programme.

    For projects approved in 2021 onwards the course fee is 80EUR/day/participant, which is 400 EUR for a 5-days course.

  • Do you provide an invoice for the course fee?

    Yes, of course. We just need you to send us by email the fiscal data of your institutions:

    Name of the institution:

    Full address of the institution:

    VAT/Fiscal number/Registration number of the institution:

    OID number:

    Contact person (name, email, phone number):

    You can also check this information on the Erasmus+ database for organizations

    Note: If your entity does not have a VAT or fiscal number, please ask for any registration number.

  • How can I pre-register for one of your courses?

    If you already have an Erasmus+ grant, please contact us by email at info[@]

    If you are applying for an Erasmus+ grant, fill in the course registration form.

    If you need a confirmation letter from the course provider, you can download it here.

Applying for an Erasmus+ Grant

  • Which costs are covered by Erasmus+?

    The Erasmus+ KA1 in School, Adult and VET Education grant covers all the costs related to the attendance to our courses, including travel, accommodation, food, training course fee and administrative costs. You can read details here.

  • Do you organize VET internships?

    We’d be happy to welcome you and your colleagues in Tenerife, however we don’t organize VET internships.

    In case you would like to send your VET staff to our training courses and have KA1 Staff mobility grant or planning to apply for it for the next deadline, please get in touch with us.

  • How can I get an Erasmus+ grant?

    You will find the steps to follow in order to submit an application for an Erasmus+ grant here.

    You will find very detailed information about getting a school ready to apply in the Practical Guide from E.U., available here.

  • Does our organization need an Accreditation to apply for an Erasmus+ KA1 Mobility project?
    The KA1 Staff Mobility Action is divided into two main types of activities:

    – A Single Project Application: each organization can apply for mobility funds every year, for projects that last from 6 to 18 months.

    – Erasmus Accreditation: Organizations can apply as an individual organisation or as a coordinator of a mobility consortium to get accredited for the entire duration of the new Erasmus Program 2021-2027. Accredited organizations will have a facilitated access to mobility funds, year after year, by presenting just a budget request in line with the school development plan outlined in the Accreditation application.

    The next deadline for Erasmus Accreditation will be on 19 October 2021 at 12:00:00 (midday Brussels time).

  • I have an Erasmus+ grant and want to attend one of your courses, what should I do?
    • If you already have an Erasmus+ grant, contact us by email at info[@] to establish the dates to the course. We generally confirm the dates with 2-3 months in advance, once the minimum of participants with grants is met.
    • Once the course dates are established and we confirm your participation:
      • You can buy your flight tickets – VERY IMPORTANT: Please do not buy the flight tickets before we confirm your participation to the course
      • We will confirm the course location so you can proceed with booking your accommodation
      • We will send you practical information about transportation etc.
      • We will sign the Mobility Agreement
      • We will send you a Participant profile to fill in
      • We will send you the agenda to the course
      • We will send you the invoice so you can make the payment
      • You can send us the Europass certificate so we can fill in/sign
  • I want to apply to an Erasmus+ grant to attend one of your courses, what should I do?

    If you want to apply for an Erasmus+ Mobility Grant, here’s what you need to do:

    1. Fill in our Course Registration Form, available here
    2. Follow the application procedure for the Erasmus+ grant. Detailed information available here
    3. If you need our Partner information and more information, download it here
    4. If you need a confirmation letter of acceptance or other documents, download them here
    5. Once your grant is approved, contact us to establish the dates of the course. We generally confirm the dates 2-3 months in advance, once the minimum of participants with grants is met.

    You will find more detailed information in the Practical Guide from E.U., available here.

  • Can we collaborate in other types of projects like KA2 partnerships?

    Yes! We are currently implementing several KA2 Adult education Strategic Partnerships and we are open to new ways of collaboration. Write us an email with your idea!

About Tenerife Courses

  • What is Tenerife Courses about?

    Tenerife Courses is a high quality course provider based in Tenerife, Spain. We organise courses for organisations, schools and other institutions that have a grant or accreditation from Adult, School or VET Sector in Erasmus+ program and want to equip their staff in new skills and knowledge. We have a team of trainers that are specialised in these topics:

    • sustainability and outdoor education,
    • social inclusion,
    • interculturality,
    • game-based learning,
    • active learning methodologies,
    • drama and theater,
    • creative teaching techniques,
    • digital tools and online learning,
    • communication and soft skills etc.

    We also include a link to a video about how we work

  • Why should I choose your course? What makes it different from other courses?

    We offer in all our courses:

    • An authentic experience
    • Passionate and experienced trainers 
    • Active learning methodologies
    • Personal development & hands on tools
    • A cross-disciplinary approach
    • Visits to inspiring projects and organizations
    • Learning by doing. Learning by having fun!

    In our catalogue you will find the description of each course with its specificity.

    How to justify the choice of the host organization? You can download some recommendations in the Documents section of our website. We recommend you to make special emphasis on the active learning methodologies that we use in our courses.

    We are a consortium of organizations. Advantages?

    • Diversity – We are able to cover all the training areas and objectives proposed in the project
    • Flexibility – We can adapt the course program according to your needs
    • Opportunities – Expanding your network at a European level, you will get opportunities for future collaboration
  • Is your organization non-profit?

    Yes, EDUPLUS Association is a non-profit and non-governmental organization. EDUPLUS Association is the organization that is managing the Tenerife Courses consortium.

  • How can I have more information about your organization?

    At Tenerife Courses, our methodology is based on active learning – it is highly participative and practical. We teach using Experiential learning, Collaborative learning, Art-based learning, Garden-based learning and outdoor education.

    We are a network of education professionals, non-profit organizations and schools and we collaborate with a wide variety of institutions you can visit.

    You can download here the Partner information document about EDUPLUS Association, the organization that is managing the Tenerife Courses consortium.

  • What is your OID number?

    The OID number of Eduplus Association is E10006303. Our  PIC is 898891435.
    EDUPLUS Association is the organization that is managing the Tenerife Courses consortium.

Our training courses

  • Do you organize cultural and nature trips and leisure?

    Upon request, we can provide recommendations as well as information on various leisure activities during your free time. These may include guided excursions, stargazing opportunities, and whale watching experiences.

    If you have specific preferences or requirements, please feel free to share them with us, and we will tailor our recommendations accordingly. Our aim is to enhance your overall experience in Tenerife and ensure your leisure time is both enjoyable and culturally enriching.

    We only arrange cultural trips if the majority of the group wants to attend such a trip (minimum 7-8 persons). The extra costs for guided trip, lunches and local transport are to be paid from your individual support grant that is dedicated for accommodation, meals and local transport.


    If only few participants are interested in a cultural trip, we can recommend to you some of our external collaborators that work with sustainable tourism. For details, please contact us at tenerifecourses[@]

  • Can I bring a family member / friend on cultural or nature trips?

    In general, it is possible to bring a friend or family member to the trips, as the costs are divided among the total number of participants. However, please contact us before the trip, so that we can assure that there are seats available in the private transport arranged.

  • What about the insurance?

    Getting travel insurance and health insurance is obligatory and it is the responsibility of each participant/sending organization.

  • What happens in case of cancellation?

    Tenerife Courses and EDUPLUS Association are not liable for any expenses caused by a case of force majeure. If – for any reason – flights should be cancelled, EDUPLUS Association can not be held responsible for the financial or other consequences concerning travel, accommodation or food. If the registered person(s) should be unable to attend, they might be replaced by someone else from the same organization or attend another similar course in the future. To do so, they should get in touch with us as soon as possible at info[@]

    Concerning the course fee: EDUPLUS Association will refund the paid course fee only in case of cancellation based on the decisions and directives of official authorities (EU, government, National Agency). If the participant(s) do not want to change dates and attend the course at another time, a cancellation fee of 150 euros per participant will apply. 

    Please make sure to make flexible hotel room reservations that allow last minute cancellation.

    In the unlikely situation that more organizations/participants cancel their participation to the same confirmed course and the minimum number of participants to provide the course is not met, we will have to postpone the course to a further date. Such a situation has never occurred so far, except during the first 3 months of the COVID 19 pandemia.


  • How many days do your courses last?

    Most of our courses last 5 days, between Monday and Friday, so we recommend you ask for a grant for a 5 days course. 

    For groups of minimum 10-12 participants, we can organize courses shorter or longer than 5 days.

    In the case that you already have a grant for 6, 7 or 10 days and you are not a big group, you can contact us at info[@], as we sometimes are able to organize some extra days.

  • Which is the schedule of the course?

    Our courses last for minimum 25 hours. We usually organize 4-5 hours in the morning starting at 9.00 or 10.00 and 1 hour for group work in the afternoon, but it can vary from course to course.
    For the outdoor education, some days we do field trips between 9.00 to 17.00.

    IMPORTANT: You need to attend all the sessions of the course in order to receive the attendance certificate. 

  • What language are your courses in?

    Most of our courses are in English. We try to adapt the activities and the language for the different levels of English, so it’s easier for all participants to follow. If a part of your team has basic English skills contact us by email so that we can recommend the courses where we use mostly non-verbal methods.

    For groups of minimum 10-12 participants, we can organize courses in Spanish. Please contact us at info[@] for details or to book a 15min call with us.

  • Can I attend the course alone?

    Yes, you can attend our courses both by yourself or together with other colleague(s). 

    Before each training course, we create a Whatsapp group so you can already get familiarized with the other participants and can arrange leisure time together. 

    At the beginning of each course we organize several activities and ice-breakers in order to create group cohesion and a relaxing learning atmosphere. We use many group activities in order to facilitate that the participants who attend alone can meet and mingle with the rest.

    Once your grant is approved, you can contact us at info[@] to ask for the dates of the confirmed courses.

  • What should I bring to the course (laptop etc)?

    Usually laptops or any other devices are not necessary for our courses (except our ICT courses). We will provide all materials needed.


    What we would like you to bring:

    Active participation in the activities 

    – Willingness to help each other (for example, if one of the other participants needs translation to your national language etc).

    – Respect – please avoid using the mobile phones during the activities and keep them on silent mode (in case of an emergency call, please exit the room discreetly).

    – Respect to the schedule of the course


  • What should I do if the course I am interested in is not confirmed on the dates I need?

    You can either choose a course on a similar topic or write us an email at  info[@] to see if we are planning to publish a new course during those dates.

    We need a minimum of 6-8 participants in order to publish a new date (provided that the trainers are available etc).


  • Will I get a certificate after attending a course?

    Yes, of course! We issue certificates for all participants at the end of the course. This certificate contains the name of the participant, the name of the course, the dates of the course and signatures on the front page, and short schedule and outcomes at the back.

    If you need a certificate with a specific template, please send it to us before the course by email.