Eduplus Association, in collaboration with Tenerife Courses, is seeking a motivated collaborator to support with email communication and organizing Erasmus+ courses.
At Tenerife Courses, we believe education is the way towards a better world. Our Erasmus+ training courses bring together teachers, trainers and NGO staff from across Europe to explore creative and inclusive active learning methods. As a small team, every role makes a real difference: by supporting our international participants, you’ll help create learning experiences that make a difference.
Your role: Customer service, email communication and course organisation
You will be the first point of contact for educators and organisations joining our Erasmus+ courses in Tenerife. Your main responsibility is to ensure friendly and professional communication through email and digital tools — from the first enquiry to post-course follow-up. This means helping participants feel welcome, informed and supported, while also doing basic digital marketing to attract new participants.
Main responsibilities
- Respond to participant enquiries in English, mainly by email and CRM (occasionally phone or social media).
- Support participants before, during and after courses (practical information, logistics, follow-up)
- Manage the course calendar and set new dates based on demand.
- Prepare and send email campaigns/newsletters using our CRM system
- Keep participant and organisation data up to date in the CRM
- Assist with course organisation tasks (documentation, participant lists, materials)
- Collaborate with the team on small communication and marketing projects
Profile of the candidate
- Excellent spoken and written English (Spanish or other European languages are a plus)
- 3+ years’ experience in customer service via email, CRM or digital channels
- Course organizing or project management experience is a plus
- Proficiency with digital tools (CRM, email marketing, databases, Microsoft office etc)
- Critical thinking (including use of AI) and problem-solving skills
- A friendly, organized and service-focused attitude
- Flexibility, autonomy and a proactive approach.
- Ideal for those who value meaningful work that contributes to a better world.
- Experience in the social or educational sector, with NGOs or Erasmus+ programs is valued, but not required.
Conditions:
- Freelance / service contract (you need to be able to invoice)
- 15–30 hours per week, depending on profile.
- Hourly compensation: €15–25/hour, depending on qualifications
- Fully remote role with a flexible schedule (availability during CET working hours)
- Opportunities for growth: possibility of taking on more responsibilities, leading projects etc.
- Start date: as soon as possible
- Duration: long-term collaboration (starting with an initial trial period)
- Work within a small, multicultural and collaborative team
What we offer
- Meaningful work with real impact on educators and professionals across Europe
- Flexibility to organise your schedule for work-life balance, within agreed hours
- Multidisciplinary tasks in an agile and dynamic environment.
- Space to develop creativity and propose new ideas
- A supportive, values-driven work environment where your contribution counts
- Opportunities to take part in our own courses in Tenerife (AI, gamification, outdoor education, etc.)
How to apply:
- Send your CV to info.eduplus25@gmail.com by September 9th
- Qualified candidates will be invited for an online interview (30–45 minutes).
Suitable candidates will complete a short trial test to showcase their fit for the role.